Transparent, Data-Driven Public Services
Unify case management, service desks, grants, finance, and HR into a governed model. Improve service SLAs, reduce backlog, and increase citizen satisfaction with auditable data.
What’s Broken — and How Fixes It
Data sits in disconnected systems; reporting is manual and slow. xLytix streamlines with governance and audit trails built-in.
| Problem in Public Sector | Impact | xLytix Outcome |
|---|---|---|
| Siloed case/grants/finance/HR/service data | Poor visibility, missed SLAs | Unified operational model with lineage and role-based access |
| Manual statutory & performance reporting | Delays, inaccuracies | Governed KPIs, automated packs, FOI-ready traceability |
| Backlog root causes unclear | Longer wait times | Queue analytics, demand/capacity forecasting, bottleneck views |
| Citizen experience fragmented | Low satisfaction | Cross-channel service insights and journey analytics |
Public Sector KPIs Standardizes
Service
Case resolution time, SLA compliance, First-contact resolution
Backlog
Open cases, Aging, Throughput, Bottleneck time
Finance
Budget vs actuals, Grant utilization, Cost per case
Compliance
FOI/SAR response time, Audit coverage, Lineage coverage
Citizen Experience
Satisfaction score, Complaint cycle time, Channel mix
Workforce
Utilization, Absence, Overtime %, Vacancy rate
↓ 30–50%
time to create statutory reports
↑ 15–25%
backlog via bottleneck insights
↓ 10–20%
SLA compliance
< 6–9 months
typical payback
How Maps to Public Sector
Sync — Connect Your Stack
Plug into SAP/Oracle ERP, MES/SCADA, PLC/IoT streams, QMS, WMS, CRM, and supplier portals with 100+ connectors.
Model — Standardize KPIs
Drag-drop business modeling for OEE, first-pass yield, plan vs actual; shared semantics and KPI registry.
Govern — Trust by Default
Glossary, lineage, data quality rules, and profiling built-in; audit trails for ISO/FDA/SOX contexts.
Analyse — Real-Time Decisions
Dashboards for downtime, throughput, yield loss trees, and inventory turns; role-based access.
Operate — Keep It Running
Pipeline scheduling, SLAs, alerts, and failure recovery; automated distribution to plants and execs.
DataDialogue — Ask in English
“What caused yesterday’s yield drop on Line 3?” → get charts + SQL with traceability and follow-ups.
Ready to Improve Transparency and Service Outcomes?
Bring one service area. We’ll map sources, stand up governed KPIs, and show live outcomes.
